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High Legal Certainty in the Use of AI in Maintenance

Recent market observations by the IT service and consulting company Lufthansa Industry Solutions (LHIND) indicate that the EU AI Act is causing uncertainty across various industries. Even in technical fleet management, the use of Artificial Intelligence (AI) remains below its potential. To provide companies with high legal certainty, LHIND had its AI Maintenance Assistant evaluated by TÜV SÜD and Calvin Risk as the first AI-supported maintenance application that already meets worldwide regulatory requirements, including key aspects of the EU AI Act. This makes effective risk management under EU law possible with minimal effort.

Norderstedt, June 03, 2024 – “The AI regulation passed by the EU Parliament in March aims to create transparency and facilitate the application of AI. However, the AI Act is currently causing companies to hold back on developing smart and customized assistants,” says Michael Koch, Director of Artificial Intelligence at LHIND. “There is no reason for hesitation. The General Data Protection Regulation (GDPR), which came into force six years ago, already laid the foundation.”

Building on this, LHIND’s AI Maintenance Assistant has now successfully undergone evaluation by TÜV SÜD and Calvin Risk. TÜV SÜD contributed its self-developed AI quality framework, which consists of various standards and ISO standards for AI systems and specifications from the European Committee for Standardization (CEN). The operational software system for such digital reviews is the Evidence Management Tool (QLAIM), developed by the Swiss technology company Calvin Risk in collaboration with TÜV SÜD, working within the framework defined by TÜV SÜD.

“The AI quality framework from TÜV SÜD combines classic quality management approaches with specific regulatory requirements for AI and can be easily implemented through the compliance tool from Calvin Risk and TÜV SÜD. Additionally, the risk profile of the application case and measures for risk minimization are considered. This combination and systematic approach ensure high quality and legal certainty for AI applications today,” says LHIND expert Koch.

AI Systems with the Highest Standards in Safety, Privacy, and Fairness

Julian Riebartsch, CEO & Co-Founder of AI specialist Calvin Risk, encourages large corporations, medium-sized companies, and small businesses alike to be bold and leverage the potential of generative AI: “The world’s first AI regulation by the European Parliament provides guidelines for companies to follow. This offers a reliable framework for developing intelligent chatbots. Compliance with the EU AI Act should be considered from the beginning and can be ensured with the Evidence Management Tool.”

According to Philippe Coution, Lead AI Quality at TÜV SÜD, the highest standards are set for AI systems: “Besides the safety and reliability of the systems, the results of automated data collection and processing must be free from biases and prejudices. The functionality of AI systems must be transparent, and the results must be accurate and understandable. Social requirements are also becoming increasingly important and are considered in the TÜV SÜD AI quality framework. The complex requirements necessitate a systematic approach to quality and risk management and regular alignment with relevant standards and dynamic regulations to maintain market suitability.”

Supporting Maintenance Technicians in Troubleshooting and Quality Assurance Accurately and Quickly

In developing intelligent assistants, LHIND now works not only with texts but also with image data and videos – a great added value, for example, for the service sector. “We have further developed the AI Maintenance Assistant used at Lufthansa, which already meets the highest demands for transparency and reliability,” says Koch. “The AI Maintenance Assistant revolutionizes technical fleet management by accurately and quickly supporting maintenance technicians in troubleshooting and quality assurance.” Text documents as well as images or videos are used. The application, built on a secure cloud-based system, streamlines decision-making, increases efficiency, and reduces costs.

AI expert Michael Koch is convinced: “Generative AI will be found in every new application in the future. No company can bypass it anymore.”

About Lufthansa Industry Solutions

Lufthansa Industry Solutions is an IT consulting and system integration service provider. The Lufthansa subsidiary supports its customers in the digital transformation of their companies. The customer base includes companies within the Lufthansa Group as well as over 300 companies from various industries. The company, headquartered in Norderstedt, employs over 2,500 people at several locations in Germany, Albania, Switzerland, and the USA.

About Calvin Risk

Calvin Risk is a Swiss technology company that helps businesses develop and manage trustworthy AI that aligns with humanity. Founded in 2022 as a spin-off of ETH Zurich, it develops the most advanced software for assessing and managing the risks and economic impacts of AI in commercial use throughout the product lifecycle. The tool helps companies create a framework for transparency, governance, and standardization to manage their AI portfolios while ensuring AI remains safe and compliant with the highest ethical standards and upcoming regulatory requirements. For more information, visit https://www.calvin-risk.com.


Founded in 1866 as a steam boiler inspection association, TÜV SÜD is now a global company. Around 28,000 employees at over 1,000 locations in approximately 50 countries contribute to optimizing technology, systems, and expertise. They play a significant role in making technological innovations such as Industry 4.0, autonomous driving, or renewable energies safe and reliable. Visit tuvsud.com/de for more information.

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